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Then what's the problem?
This chat just confuses me:

Them: Hello, one of our employees is having trouble sending e-mails.  Is something going on at the moment or can you offer some help?
Co-worker: There are not any issues going on that I am aware of. What happens when they try to send?
Them: He hasn't said anything about problems
Them: he hasn't been near his e-mail either



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